Staff Vacancies

JOB DESCRIPTION

Job Title: HR Officer
Responsible to: Chief Executive Officer
Hours: 12 hours (2 days a week)
Term: Fixed term until 31^st March 2028
Salary: £8424 per annum
Location: Widdershins Centre, Sebastopol

The HR Officer will provide high-quality human resources and administrative support across Age Connects Torfaen, ensuring HR processes are compliant, efficient, and supportive of staff and volunteers. The role will play a key part in recruitment, onboarding, employee records, and day-to-day HR administration, helping the organisation remain compliant, well-prepared for change, and focused on staff wellbeing.

Key Responsibilities

Recruitment and Onboarding

• Coordinate recruitment processes including drafting job descriptions and adverts, arranging interviews, and issuing offer letters.
• Request, track, and follow up references and pre-employment checks, including DBS checks.
• Support onboarding and induction processes for new staff and volunteers.
• Maintain accurate recruitment and induction records.

HR Administration

• Maintain up-to-date personnel files in line with GDPR and data protection requirements.
• Administer contracts of employment, variations, and confirmation letters.
• Support the management of sickness absence, annual leave records, and probation periods.
• Ensure HR policies, procedures, and templates are kept up to date and accessible.

Staff and Volunteer Support

• Act as a first point of contact for routine HR queries from staff and managers.
• Provide administrative support for supervision, appraisals, and training records.
• Support staff wellbeing initiatives and internal communications.
• Assist with coordination of training and mandatory updates.

Compliance and Governance

• Ensure compliance with employment legislation, safeguarding, and organisational policies.
• Support audits, inspections, and reporting requirements related to HR.
• Assist with equality, diversity, and inclusion monitoring and reporting.

Systems and Reporting

• Maintain HR databases and spreadsheets, ensuring accuracy and confidentiality.
• Produce HR reports as required (e.g. staffing numbers, recruitment activity, training compliance).
• Support continuous improvement of HR systems and processes.

Person Specification

Essential Criteria

• Experience in an HR or HR administration role.
• Good knowledge of HR processes, employment administration, and confidentiality.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritise workload effectively.
• Competent IT skills, including Microsoft Office and HR systems.

Desirable Criteria

• HR qualification or working towards one (e.g. CIPD Level 3).
• Experience of working within the voluntary, health, or social care sector.
• Experience supporting recruitment and DBS processes.
• Welsh language skills (spoken and/or written).

Safeguarding

Age Connects Torfaen is committed to safeguarding and promoting the welfare of vulnerable adults. The successful candidate will be required to undertake safeguarding training and an enhanced DBS check.

Other Information

• The post holder may be required to undertake additional duties commensurate with the role.
• This job description may be reviewed periodically to reflect organisational needs.

JOB DESCRIPTION

Job Title: Receptionist
Responsible to: Information & Advice Officer
Hours: 7 hours  Monday 1-4pm – Friday 11.30-3.30
Term: Fixed term until 31st March 2029
Salary: £4626.44 per annum
Location: Widdershins Centre

MAIN PURPOSE OF THE JOB

This is a newly created post funded through the Big Lottery Community Fund.

The Receptionist is the first point of contact for Age Connects Torfaen and plays a vital role in creating a welcoming, professional, and supportive environment for service users, visitors, volunteers, staff, and external partners. The role involves managing the reception area, handling enquiries, providing high-quality customer service, and supporting administrative functions to ensure the smooth day-to-day running of the organisation.

Key Responsibilities:

Reception and Customer Service

• Act as the first point of contact for all visitors, ensuring a warm, friendly, and professional welcome.
• Answer incoming telephone calls promptly and direct enquiries appropriately.
• Respond to general email enquiries or ensure they are passed to the relevant team member.
• Manage room bookings and visitor sign-in procedures.
• Provide basic information about Age Connects Torfaen services and signpost enquiries to the correct staff or service area.

Administrative Support

• Undertake general administrative duties including filing, photocopying, scanning, and data entry.
• Maintain accurate records and update internal systems as required.
• Support staff with administrative tasks such as appointment scheduling and correspondence.
• Assist with preparation of documents, letters, and information packs.

Office and Front-of-House Management

• Ensure the reception area is tidy, safe, and welcoming at all times.
• Monitor office supplies and place orders when required.
• Support the coordination of meetings, training sessions, and events taking place on site.
• Follow lone working, health and safety, and safeguarding procedures.

Communication and Teamworking

• Work closely with colleagues across the organisation to ensure effective communication and service delivery.
• Maintain confidentiality and handle sensitive information appropriately in line with GDPR.
• Represent Age Connects Torfaen positively at all times.

Other Responsibilities

To meet for regular supervision with Line Manager and to attend Staff Meetings

To participate in developing and maintaining good public relationships

To promote a positive image of Age Connects Torfaen to other agencies and the general public.

This is a part time post and will require some flexibility in working patterns. The appointment is on a fixed contract until 2029

Person Specification

Essential Criteria

• Experience of working in a reception, customer service, or administrative role.
• Excellent verbal and written communication skills.
• Friendly, approachable manner with a commitment to high standards of customer care.
• Good organisational skills and ability to manage multiple tasks.
• Basic IT skills, including use of email, word processing, and databases.
• Understanding of confidentiality and data protection.

Desirable Criteria

• Experience of working within a voluntary, community, health, or social care setting.
• Experience of working with older people or vulnerable adults.
• Knowledge of safeguarding principles.
• Welsh language skills (spoken and/or written).

JOB DESCRIPTION

Job Title: Dementia Support Worker
Responsible to: Project Coordinator
Term: Fixed term until 31^st January 2029
Location: Base at Widdershins Centre but project provided throughout Gwent.
Hours: 35 hours per week
Salary: £23,660

Main Purpose of the Job:

This is a newly created post funded through the Big Lottery Community Fund.

To provide tailored support, information, and guidance to people living with dementia and their carers, helping them to safely participate in the Big Lottery Community Fund Active Connections project. The role will focus on supporting individuals and families to identify their needs, access appropriate elements of the Active Connections project, and engage in meaningful activity.

Dimensions and Limits of Authority

• Responsible for delivering high-quality dementia support services in line with Age Connects Torfaen values and standards.
• Accountable for liaising with statutory, voluntary, and community organisations to ensure holistic and effective support.
• Maintain professional boundaries while providing practical and emotional support to individuals and carers.

Duties and key responsibilities:

• To manage referrals, assisting clients in assessing dementia services.
• To provide respite provision for carers as and when required.
• To maintain and manage a caseload of clients who have dementia or are affected by dementia from appropriate geographical locations within Torfaen and the surrounding boroughs.
• To support people with dementia of all ages and varying needs within all Dementia services including; Merry Moments, Social Circle, Cognitive Stimulation Groups, Music & Movement and Active Connections.
• To provide daily activities that are engaging and stimulate the needs of a person with dementia.
• To support 1-1 activity sessions in the clients homes that are engaging, client led and stimulate the needs of a person with dementia.
• To provide information regarding Age Connects Torfaen services making the appropriate referrals as and when needed.
• To provide an innovative person centered plan for each client and to keep this regularly update to their changing needs.
• Maintain accurate, timely records using Charity Log and ensure all client information is handled in line with GDPR and confidentiality requirements. When appropriate, to signpost clients to a choice of suitable other sources of help.
• Actively reach out to people affected by dementia who may be isolated or not currently accessing support.
• To develop networks with partner organisations who also work in the field of dementia, mental health, disabilities, and benefits and income advice, including Primary and Secondary care, Social Care and Health, and Welfare Benefit agencies, with the aim of empowering individuals to make informed choices.
• To assist in raising public awareness about dementia and the way it affects families and individuals, and to participate in local events such as conferences.
• Work in partnership with health, social care, and voluntary sector partners to signpost, advocate, and empower individuals and families.
• To recruit, train and support volunteers to become specialist dementia volunteers

Additional Responsibilities:

To adhere to all Age Connects Torfaen service standards, policies and procedures.

To comply with the data protection regulations, ensuring that information on clients remains confidential.

To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.

Person Specification – Dementia Support Worker

JOB DESCRIPTION

Job Title: Active Connections Project Co-ordinator
Responsible to: Head of Dementia Services
Term: Fixed term until 31^st January 2029
Location: Base at Widdershins Centre but project provided throughout Gwent.
Hours: 35 hours per week
Salary: £25,480 per annum

Main Purpose of the Job:

The Project Co-ordinator will lead, manage, and grow the Active Connections programme, ensuring it is co-produced with people living with dementia, their carers, and the wider community. The role will oversee day-to-day operations, staff supervision, volunteer recruitment, partnership development, and monitoring and evaluation. The postholder will ensure that all sessions are safe, dementia-friendly, inclusive, and delivered to the highest standard.

Duties and key responsibilities:

1. Project Management & Delivery

• Lead the operational delivery of the Active Connections project across sports and nature programmes.
• Manage project schedules, planning, logistics, and delivery across multiple sites.
• Ensure activities are dementia-friendly, inclusive, safe, and aligned with project aims.
• Oversee improvements to outdoor and indoor spaces used in delivery.
• Coordinate resources, equipment, and materials for all sessions.

2. Staff Leadership & Supervision

• Line-manage the Sports Development Officer, Forest Officer, Dementia Support Worker, and Administrator.
• Provide regular supervision, mentoring, and support to the project team.
• Ensure all staff uphold dementia-friendly practice and follow relevant policies.
• Support staff and volunteers to develop skills through training and reflective practice.

3. Community Engagement & Co-Production

• Establish and lead a community-led taskforce to engage seldom-heard groups and advise on inequalities.
• Facilitate co-production workshops with people living with dementia and carers.
• Ensure lived experience shapes delivery, evaluation, and continuous improvement.
• Work closely with Memory Assessment Units, health partners, sports clubs, and third sector organisations.

4. Partnership Development

• Build and maintain strong partnerships with sports clubs, leisure centres, gyms, outdoor organisations (e.g., Tidy Butt), and national sporting bodies.
• Support partners to undertake dementia-friendly audits and adapt their environments.
• Represent the project at regional meetings, networks, and community forums.

5. Volunteer Recruitment & Support

• Recruit, train, and support 24 volunteers from diverse backgrounds.
• Work with the Dementia Buddy and delivery team to coordinate volunteer roles.
• Ensure volunteers receive induction, training, supervision, and recognition.

6. Monitoring, Evaluation & Reporting

• Oversee all evaluation processes, including surveys, journey-tracking, case studies, and the Manchester Colour Wheel.
• Collect, analyse, and report data to demonstrate impact and outcomes.
• Work with an independent evaluator and ensure the project meets funder requirements.
• Prepare high-quality quarterly and annual reports.

7. Safeguarding, Compliance & Governance

• Ensure full compliance with safeguarding, GDPR, health and safety, and organisational policies.
• Undertake risk assessments for venues, activities, and participants.
• Ensure all promotional materials and communications are inclusive and bilingual (Welsh/English).

Additional Responsibilities:

To adhere to all Age Connects Torfaen service standards, policies and procedures.

To comply with the data protection regulations, ensuring that information on clients remains confidential.

To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.

Person Specification – Dementia Support Worker

JOB DESCRIPTION

Job Title: Project Administrator
Responsible to: Project Coordinator
Term: Fixed term until 31^st January 2029
Location: Base at Widdershins Centre
Hours: 7 hours per week
Salary: £4732 per annum

This is a newly created post funded through the Big Lottery Community Fund. The post includes acting as administrative assistant for the Active Connections project.

Scope: The post holder will report to the Project Co-ordinator. The post-holder will undertake core administration, marketing and communications activities to support the project team to meet planned outcomes and outputs within the project. The post involves close working with partner organisations.

Key Responsibilities:

• Deal with enquiries from potential beneficiaries, and partners in relation to Active Connections
• Provide administrative support to project managers and teams, including scheduling meetings, preparing agendas, taking minutes, and following up on actions.
• Maintain project documentation, records, and databases to ensure accurate and up-to-date information.
• Assist with project planning, monitoring, and reporting, including collating data and preparing reports for internal and external stakeholders.
• Support financial administration, including processing invoices, tracking expenditure, and assisting with budgets as required.
• Coordinate communications with partners, stakeholders, and beneficiaries, ensuring timely and professional responses.
• Prepare project materials, presentations, and correspondence as required.
• Help organise events, workshops, or training sessions related to the project.
• Support compliance with organisational policies, procedures, and reporting requirements.
• Undertake general office administration duties as required.
• Assist in all aspects of project monitoring and reporting requirements of external evaluation team and BIG Lottery Fund
• Comply with all Age Connects Torfaen Policies and Procedures4
• Act as clerk to project management board and project steering groups (for example organising meetings, booking venues, taking and circulating minutes)

Other Responsibilities

To meet for regular supervision with Line Manager and to attend Staff Meetings

To participate in developing and maintaining good public relationships

To promote a positive image of Age Connects Torfaen to other agencies and the general public.

This is a part time post and will require some flexibility in working patterns. The appointment is on a fixed contract until 2029.

Person Specification

Essential:

• Experience of providing administrative support in a professional environment.
• Strong organisational and time-management skills, with the ability to prioritise tasks effectively.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) or similar software.
• Strong attention to detail and accuracy.
• Ability to work both independently and as part of a team.
• Flexible and proactive approach to problem-solving.

Desirable:

• Experience supporting projects in the voluntary/third sector or public sector.
• Knowledge of project management tools or software.
• Experience in basic financial administration, including invoice processing and budget monitoring.
• Familiarity with data protection and confidentiality requirements.

Values & Behaviours

• Professional, approachable, and friendly.
• Committed to supporting colleagues and beneficiaries.
• Flexible, adaptable, and solution-focused.
• High level of integrity and discretion.

Additional Information

• This role may require occasional travel to project sites or partner meetings.
• Training and professional development opportunities will be provided.

JOB DESCRIPTION

Job Title: Carers Wellbeing Officer

Location: Torfaen and neighbouring boroughs
Salary:      £9,984
Hours: Part Time: 15 hours
Contract: Temporary sickness cover

Role Purpose

The Carers Wellbeing Officer will provide practical and emotional support to unpaid carers, helping to improve their wellbeing, resilience, and ability to sustain their caring role. The postholder will work directly with carers to identify their needs, offer information, guidance and low-level interventions, and connect them with appropriate services and support networks.

Key Responsibilities

• Provide one-to-one support to unpaid carers, including wellbeing conversations, listening support and practical guidance.
• Carry out carers’ wellbeing assessments and contribute to carers’ support plans where appropriate.
• Offer information, advice and signposting to relevant services, benefits, training, and community resources.
• Deliver low-level interventions to support carers’ mental, emotional and physical wellbeing (e.g. coping strategies, stress management, self-care planning).
• Support carers during key transition points, such as hospital discharge or changes in caring responsibilities.
• Work collaboratively with health, social care, and voluntary sector partners to ensure coordinated support for carers.
• Maintain accurate and confidential records in line with GDPR and organisational policies.
• Promote carers’ services and raise awareness of carers’ rights and support available.
• Contribute to service monitoring, evaluation and reporting as required.
• Attend meetings, training and supervision to support professional development.

Person Specification

Essential:

• Experience of working with carers, vulnerable adults or people with support needs.
• Strong communication and listening skills, with a compassionate and non-judgemental approach.
• Ability to assess needs, prioritise workloads and manage a varied caseload.
• Good knowledge of carers’ issues, wellbeing, and the impact of caring responsibilities.
• Ability to work independently and as part of a team.
• Competent IT skills and ability to maintain accurate records.
• Understanding of confidentiality, safeguarding and professional boundaries.

Desirable:

• Relevant qualification in health, social care, wellbeing or a related field.
• Knowledge of local health, social care and voluntary sector services.
• Experience of delivering wellbeing interventions or group support.
• Understanding of carers’ legislation and carers’ rights.

Values & Behaviours

• Empathy and respect for carers’ lived experience.
• Commitment to promoting equality, diversity and inclusion.
• Flexible, proactive and solution-focused approach.
• Strong commitment to confidentiality and safeguarding.

Additional Information

• This role may involve community-based work and occasional home visits.
• A DBS check will be required.
• Travel within the local area will be necessary.

Job Title: Domestic Cleaner

Report to: Home Services Supervisor
Responsible to:  Chief Executive
Hours: 16 hours per week over Monday- Friday
Salary: Meets National Minimum Wage
Base: Post available within Newport & Torfaen

PURPOSE OF THE POST:

Everyone likes a clean environment.  A clean home is a sign of many things,

things that reflect directly on the owner.

Cleaners are employed to ensure that the premises are clean and tidy.  Cleaners perform many tasks to make sure the appearance of the home is pleasing to the eye and dirt free.  Regardless of where cleaners work, they perform more or less the same type of duties.  However, to work as a cleaner, one must have a knowledge of cleaning products and equipment.  It is also important to have attention to detail, as this reflects our quality standards.

To provide an efficient and effective domestic cleaning service for older people in

Torfaen.  To ensure a professional high standard of cleaning and customer

friendly focus is delivered and maintained, to meet customers and the

organisation expectations and standards.

SPECIFIC RESPONSIBILITIES:

“General” and “Sparkling” cleaning service duties, for example, cleaning kitchen, bathroom surfaces, fixtures and floors, emptying bins / recycling, hovering, polishing and changing bed linen.

To support the team to carry out duties.

To undertake on the job training to develop the ability to work to the required standards

To maintain the required cleaning standards

To use correct cleaning materials to perform tasks (training provided) ensuring the following of suppliers recommended use instructions.

To use equipment within health and safety regulations and report any faults or

hazards to the client (if relevant) and Service Champion.

To adhere to COSHH regulations on consumables and the use of protective clothing and equipment.

To be responsible for both own and others who may be affected by actions in relation to Health & Safety.

To have good communication skills.

To have a flexible approach to working hours.

To have basic literacy skills to process documentation required to support the role.