Staff Vacancies

Job Title: Outreach Energy Advisor
Report to: Development Manager
Responsible to: Chief Executive Officer
Job Location: The post will require travel throughout the borough of Caerphilly
Salary Scale Grade: £9152.00. per annum
Hours: 16 hours
Leave: 20 days pro rata excluding Bank Holidays

Main purpose of the post:

Working on our partnership project with LEAP (Local Energy Advice Partnership) Offering residents either a home visit or telephone energy assessment throughout Caerphilly. This role provides an exciting and rewarding opportunity to help the charity address fuel poverty.

This role requires a relevant Level 3 Energy Awareness qualification or willingness to complete it within 6 weeks of your start date.

Key Responsibilities:

• Helping people with various difficulties with their energy bill.
• Installation of simple energy saving measures including LED lightbulbs, radiators covers, chimney balloons.
• Knowledge of energy tariffs
• Provide day-to-day energy efficiency hints and tips to ensure residents heating systems are set up to keep warm and save money.
• Provide energy advice.
• Generating referrals through attending network events or meetings.

Administration Skills 

• Updating online diary with appointments
• Responding and creating emails
• Assist in completion and organisation of hospitality diary and bookings.
• Planning and arranging weekly home visits.

PERSONAL SPECIFICATION:

• Access to a car– essential for the role
• Whilst experience of providing advice to householders and knowledge of energy efficiency would be advantageous, they are not essential as Age Connects Torfaen will provide full training to the successful candidate.
• Excellent IT skills
• Excellent communication and customer care skills, in-person, telephone and written
• Display empathy, be polite and have good listening skills
• Able to multi-task and prioritise own work-load
• Able to work well under pressure and have excellent time management skills
• Understand the necessity for confidentiality
• Ability to work in the community and deliver talks about our Energy Advice Project

Other Responsibilities

• To meet for regular supervision with Line Manager and to attend Staff Meetings
• To participate in developing and maintaining good public relationships
• To promote a positive image of Age Connects Torfaen to other agencies and the general public.
• To work in accordance with Age Connects Torfaen policies and procedures.
• All employees are required to adhere to the Age Connects Torfaen Covid 19 guidelines and procedures.
• This is a part time post and will require some flexibility in working patterns.

Closing Date for Applications: There is no formal closing date; advertising will cease once the role is filled but applicants are encouraged to make early applications as we wish to fill this role at the earliest opportunity (ideally from mid October 2024)

Job Title: Domestic Cleaner

Report to: Home Services Supervisor
Responsible to:  Chief Executive
Hours: 16 hours per week over Monday- Friday
Salary: Meets National Minimum Wage
Base: Travelling throughout Torfaen

PURPOSE OF THE POST:

Everyone likes a clean environment.  A clean home is a sign of many things,

things that reflect directly on the owner.

Cleaners are employed to ensure that the premises are clean and tidy.  Cleaners perform many tasks to make sure the appearance of the home is pleasing to the eye and dirt free.  Regardless of where cleaners work, they perform more or less the same type of duties.  However, to work as a cleaner, one must have a knowledge of cleaning products and equipment.  It is also important to have attention to detail, as this reflects our quality standards.

To provide an efficient and effective domestic cleaning service for older people in

Torfaen.  To ensure a professional high standard of cleaning and customer

friendly focus is delivered and maintained, to meet customers and the

organisation expectations and standards.

SPECIFIC RESPONSIBILITIES:

“General” and “Sparkling” cleaning service duties, for example, cleaning kitchen, bathroom surfaces, fixtures and floors, emptying bins / recycling, hovering, polishing and changing bed linen.

To support the team to carry out duties.

To undertake on the job training to develop the ability to work to the required standards

To maintain the required cleaning standards

To use correct cleaning materials to perform tasks (training provided) ensuring the following of suppliers recommended use instructions.

To use equipment within health and safety regulations and report any faults or

hazards to the client (if relevant) and Service Champion.

To adhere to COSHH regulations on consumables and the use of protective clothing and equipment.

To be responsible for both own and others who may be affected by actions in relation to Health & Safety.

To have good communication skills.

To have a flexible approach to working hours.

To have basic literacy skills to process documentation required to support the role.