Staff Vacancies

JOB DESCRIPTION

Job Title: Carers Wellbeing Officer

Location: Torfaen and neighbouring boroughs
Salary:      £9,984
Hours: Part Time: 15 hours
Contract: Temporary sickness cover

Role Purpose

The Carers Wellbeing Officer will provide practical and emotional support to unpaid carers, helping to improve their wellbeing, resilience, and ability to sustain their caring role. The postholder will work directly with carers to identify their needs, offer information, guidance and low-level interventions, and connect them with appropriate services and support networks.

Key Responsibilities

• Provide one-to-one support to unpaid carers, including wellbeing conversations, listening support and practical guidance.
• Carry out carers’ wellbeing assessments and contribute to carers’ support plans where appropriate.
• Offer information, advice and signposting to relevant services, benefits, training, and community resources.
• Deliver low-level interventions to support carers’ mental, emotional and physical wellbeing (e.g. coping strategies, stress management, self-care planning).
• Support carers during key transition points, such as hospital discharge or changes in caring responsibilities.
• Work collaboratively with health, social care, and voluntary sector partners to ensure coordinated support for carers.
• Maintain accurate and confidential records in line with GDPR and organisational policies.
• Promote carers’ services and raise awareness of carers’ rights and support available.
• Contribute to service monitoring, evaluation and reporting as required.
• Attend meetings, training and supervision to support professional development.

Person Specification

Essential:

• Experience of working with carers, vulnerable adults or people with support needs.
• Strong communication and listening skills, with a compassionate and non-judgemental approach.
• Ability to assess needs, prioritise workloads and manage a varied caseload.
• Good knowledge of carers’ issues, wellbeing, and the impact of caring responsibilities.
• Ability to work independently and as part of a team.
• Competent IT skills and ability to maintain accurate records.
• Understanding of confidentiality, safeguarding and professional boundaries.

Desirable:

• Relevant qualification in health, social care, wellbeing or a related field.
• Knowledge of local health, social care and voluntary sector services.
• Experience of delivering wellbeing interventions or group support.
• Understanding of carers’ legislation and carers’ rights.

Values & Behaviours

• Empathy and respect for carers’ lived experience.
• Commitment to promoting equality, diversity and inclusion.
• Flexible, proactive and solution-focused approach.
• Strong commitment to confidentiality and safeguarding.

Additional Information

• This role may involve community-based work and occasional home visits.
• A DBS check will be required.
• Travel within the local area will be necessary.

Job Title: Domestic Cleaner

Report to: Home Services Supervisor
Responsible to:  Chief Executive
Hours: 16 hours per week over Monday- Friday
Salary: Meets National Minimum Wage
Base: Post available within Newport & Torfaen

PURPOSE OF THE POST:

Everyone likes a clean environment.  A clean home is a sign of many things,

things that reflect directly on the owner.

Cleaners are employed to ensure that the premises are clean and tidy.  Cleaners perform many tasks to make sure the appearance of the home is pleasing to the eye and dirt free.  Regardless of where cleaners work, they perform more or less the same type of duties.  However, to work as a cleaner, one must have a knowledge of cleaning products and equipment.  It is also important to have attention to detail, as this reflects our quality standards.

To provide an efficient and effective domestic cleaning service for older people in

Torfaen.  To ensure a professional high standard of cleaning and customer

friendly focus is delivered and maintained, to meet customers and the

organisation expectations and standards.

SPECIFIC RESPONSIBILITIES:

“General” and “Sparkling” cleaning service duties, for example, cleaning kitchen, bathroom surfaces, fixtures and floors, emptying bins / recycling, hovering, polishing and changing bed linen.

To support the team to carry out duties.

To undertake on the job training to develop the ability to work to the required standards

To maintain the required cleaning standards

To use correct cleaning materials to perform tasks (training provided) ensuring the following of suppliers recommended use instructions.

To use equipment within health and safety regulations and report any faults or

hazards to the client (if relevant) and Service Champion.

To adhere to COSHH regulations on consumables and the use of protective clothing and equipment.

To be responsible for both own and others who may be affected by actions in relation to Health & Safety.

To have good communication skills.

To have a flexible approach to working hours.

To have basic literacy skills to process documentation required to support the role.